Strategic Consultation:
When Transformation Demands More Than Good Intentions
The challenge you’re facing
Your organization has clear transformation goals. Your teams express commitment. Your strategy makes sense. Yet somehow, the gap between intention and action keeps widening.
Sound familiar?
Engagement scores are high, but adoption rates remain disappointing
New processes are designed but old habits reassert themselves
Leadership alignment exists on paper but not in daily decisions
Training is completed but behaviors don't change
Cultural initiatives launch with fanfare but fade into "the way we've always done things"
You're not alone. Research shows that 60-70% of transformation efforts fail—not because of bad strategy, but because they don't address the human factors that determine whether intentions become actions.
What we don’t do
We’re selective on purpose. We don’t sell “engagement” as a product, and we don’t run performative change programs designed to look busy. If you want a vendor to deliver decks without shifting decisions or behaviors, we’re not the right fit.
Investment and Commitment
This consultation requires mutual investment:
From you:
Senior leadership participation in key diagnostic and design sessions
Access to real behavioral data and honest feedback about current state
Commitment to testing new approaches and adjusting based on results
Willingness to model the changes you want to see throughout the organization
From us:
Research-backed methodology tailored to your specific context
Senior practitioner involvement throughout the engagement
Continuous optimization based on real-time results
Transfer of tools and capabilities for ongoing improvement
Investment levels vary based on organizational scope and complexity. We provide detailed proposals after initial consultation to ensure alignment on outcomes and approach.
Our Approach: Beyond Traditional Change Management
While most change methodologies focus on building buy-in, we start where others stop. Our Five-Lever Framework systematically addresses what behavioral science research shows actually predicts action among people who already want to change.
We don't assume good intentions are enough. Instead, we target the five specific factors that research shows determine whether change intentions translate into sustained behavioral change.
Illuminate → Adapt: Our Consulting Phases
Our Illuminate → Adapt process is a practical, human-centered way to diagnose what’s real, design what will work in your context, and build the conditions for sustained behavior change.
We move fast, stay grounded in operations, and measure progress through observable shifts in behavior—not slide-deck momentum.
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Surface the real barriers to action
Rapid diagnostics across all five levers
Behavioral observation ("shadow days") to understand actual vs. reported patterns
Systems analysis using your existing data to identify hidden enablers and barriers
Deliverable: Baseline Intent-Action Index quantifying your specific change gaps
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Co-create the future state
Outcome mapping workshops that connect individual roles to organizational goals
Narrative development that makes abstract strategy personally meaningful
Leadership alignment to ensure consistent signals across all five levers
Deliverable: Integrated change strategy with specific metrics for each lever
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Build supporting infrastructure
Workflow redesign that embeds desired behaviors into daily routines
Environmental design (physical and digital) that makes new behaviors easier
Targeted capability building based on specific behavioral requirements
Deliverable: Implementation roadmap with coordinated interventions
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Launch with continuous optimization
Habit stacking experiments that link new behaviors to existing triggers
Norm setting through peer modeling and recognition systems
Real-time dashboard tracking adoption across all five levers
Deliverable: Live transformation with measurable behavioral change
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Learn and optimize for sustained impact
Rapid cycle learning with weekly assessment and adjustment
A/B testing to optimize specific interventions
Documentation and scaling of successful approaches
Deliverable: Self-improving change capability that strengthens over time